Featured Articles

Selecting a CMS: Managing Product Demos

If you followed the advice from the first two articles in this series (How to build a short list and Developing scenarios), you should have a good idea of what you are looking for and with what products you might find some content management system bliss. This next article provides guidance on how you can start evaluating actual products against your defined requirements.

Tear Down Knowledge Silos with Enterprise Social Networks

Silos don’t just exist on farms. You can find them in business, in government, in charities, in hospitals, everywhere where humans organize. Silos can be strategic, functional or geographic. They are characterized by their isolation within the larger organization, acting as self-contained units with very little interaction occurring outside their walls.

Open Source Advocates Lobby Obama

On February 6, the White House Open Government Initiative launched a government wide public participation opportunity.  As part of the Open Government Directive issued in early December, every major agency published an open government website.

Social Networking in the Enterprise: What’s the ROI?

Before we answer the "what" question on social networking ROI it is important to understand why organizations are interested in embracing social networking. In this article I explore both the motivations for enterprise social networking and how one might think about enterprise social networking ROI.

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Business Optimization: People Are Not Always the Problem

Managers in large organizations are too concerned with downsizing and cost cutting and not concerned enough with efficiency, productivity and customer satisfaction.

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Twitter and Open Source

How do you build one of the busiest websites on the Internet? You wouldn’t guess the right answer to be, “You download some free software and hack  it”…Actually  the question is how do you build one of the world’s busiest websites that will scale affordably? You use open source software.

Twitter showed everyone their cards recently by publishing all the open source projects that they are contributing to. This is the picture of how open source software should work.

Amazon EC2 in 10 Easy Steps

I have been watching Amazon EC2 progress but I had never deployed one on my own. I really wanted to see if it lived up to the hype. So far it does. I have been using an Amazon S3 account already to back up my blog and some other files and wanted to see if the EC2 experience was equally painless.

WCM Field Notes: How to Know Your CMS Project is Up $--t Creek

WCM Field Notes is a regular column written in collaboration with Jon Marks (@McBoof), Head of Development at LBi. This issue lists 15 questions you can use to judge the state of your content management project.

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The Customer CAN Handle the Truth

It is time for marketers and communicators to stop treating customers like little children and start treating them like intelligent adults.

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OpsCamp RoundUp – What’s Next for Cloud Computing and IT Operations

So what do you do on a cold winter’s Saturday in Austin? Well if you are interested in Cloud Computing and IT operations you go to OpsCamp. This past Saturday was the first of what we hope to be many OpsCamps, held in an unconference format, to discuss ideas around next generation technologies and strategies for IT Operations.

When do You Have too Much Information?

Modern organizations have armies of people trained in producing and publishing information, but there is a huge and growing lack of people who are skilled at organizing, analyzing and prioritizing it.

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A Shoemaker's Advice on SharePoint Training: It's Not Just About the Tools

SharePoint empowerment includes instilling proper discipline. Being able to define a process and use SharePoint to support it allows users to reap the technology’s promise of streamlining work, increasing productivity and improving business efficiency.

Teaching how to define business processes is equally as important as it is developing a SharePoint solution to support them. You wouldn’t want your organization to end up being the SharePoint cobblers’ children, would you?

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